Report an Outage
864-859-4013
Easley Combined Utilities is committed to providing you with safe and reliable power. However, there may be times when power outages occur. Severe weather, animals, and accidents are just a few situations that can disrupt the flow of power coming to you. We are on call 24/7 and ready to get your service restored as fast as possible.
A few helpful tips to help us better serve you:
Check to see if your neighbors are without power. If your home is the only one without power, check your circuit breakers or fuses. Often times, power outages are the result of a household issue. If those are not the problem, call our office.
Do not assume we know about your outage. Call us as soon as possible at 864-859-4013 or use SmartHub to report the outage.
Restoration Priority of Power
During a Major Outage
Substations
Main Distribution Lines
Taps off of the
Distribution Lines
Individual
Service Drops
Crews work to fix problems that will benefit the most people in the shortest amount of time. Work is not assigned based on when an outage was reported, where a customer lives or the status of a customer's account.
It's important to take necessary steps prior to an outage to be prepared when unexpected events occur and the power goes out. The U.S. Department of Homeland Security recommends everyone become educated about and prepare for emergencies.
What is
SmartHub?
What is SmartHub? Account management at your fingertips.
At Easley Combined Utilities, we want you to have the convenience of managing your account any time, day or night. Signing up is easy to do, and rest assured, SmartHub provides a safe and secure environment. SmartHub is a free account management tool that allows you to access your account information on the web or through almost any mobile device, including iOS and Android smart phones and tablets. SmartHub FAQs & Videos
During an Outage
Back Up Plan
If someone in your home is dependent on electric-powered, life-sustaining equipment, it's important to have a backup plan and implement if during outages.
Refrigerator
Keep your refrigerator and freezer doors closed as much as possible. According to the U.S. Food and Drug Administration, a full freezer will hold its temperature for about 48 hours (24 hours if half full). A refrigerator will keep food cold for about 4 hours if the doors are kept closed.
Weather Radio
If a severe storm is occurring, monitor the media as much as possible for updates and important information. Having a Weather Radio can alert you to potentially life threatening weather. Weather Radio Apps are available for your mobile device.
Appliances
Consider unplugging as many appliances and electronics as possible. By doing this, you will help prevent circuit overload when the power is restored and also reduce potential damage to sensitive equipment (e.g. televisions, microwave ovens, computers, etc.).
Fallen Lines
Never approach a fallen power line or attempt to move an object away from a fallen power line. Always treat a downed line as live and dangerous. Report the problem to us or your local emergency services department.
Generators
Use generators safely!! Connect the equipment you want to power directly to the outlets on the generator. Never connect a portable generator to a home's electrical system. This could injure or kill utility workers trying to restore power.
After an Outage
Inspect Power Line
Inspect the power line between your house and the power pole. Damage to this line may be the reason your neighbor has power but you do not. Call our office to report the problem.
Damage to Wiring
Check outside where the power line is attached to your home. Damage to wiring coming in to your home, the weatherhead, conduit, and/or the meter base is the responsibility of the homeowner and will need to be repaired before we can restore your power. When in doubt, call ECU... we're here to help.
Appliances
After power is restored, begin turning on appliances one at a time.